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Privacy policy

Recognizing the importance of protecting personal information, Hitohari has established this Privacy Policy for the handling of personal information in the services provided on this website (the “Service”).
We protect personal information by building a system for its protection and by ensuring that everyone involved understands its importance and acts accordingly.

Article 1. Personal Information

1. “Personal information” means personal information as defined in Japan’s Act on the Protection of Personal Information: information about a living individual that can identify that individual, such as a name, date of birth, address, phone number, contact details or other descriptions.
2. “History and attribute information” means information other than personal information as defined above, such as the services used and products purchased, pages and ads viewed, search keywords, dates and times of use, how and in what environment the Service is used, postal code, gender, occupation, age, IP address, cookie information, location information and device identifiers.

Article 2. How We Collect Personal Information

1. When users register, the Service may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number and driver’s license number. We may also obtain transaction records and payment information containing users’ personal information from our partners (including information providers, advertisers and ad delivery partners; “Partners”).
2. When users use our or our Partners’ services or view pages, the Service collects history and attribute information, such as services and software used, products purchased, pages and ads viewed, search keywords, dates and times of use, how and in what environment the Service is used (including the connection status and settings of mobile devices), IP address, cookie information, location information and device identifiers.

Article 3. Purposes of Collecting and Using Personal Information

We collect and use personal information for the following purposes:
1. To display registration information such as name, address, contact details and payment method, along with services used, products purchased and their prices, so that customers can view and update their own registration and usage information.
2. To use contact information such as name, address and email address to send notices and products, and to contact customers as needed.
3. To verify identity using information such as name, date of birth, address, phone number, bank account number, credit card number, driver’s license number and the results of delivery of certified mail.
4. To bill for products, using payment-related information such as products purchased and quantities, type, period and frequency of services used, amounts billed, name, address, bank account number and credit card number.
5. To make data entry easier by displaying registered information on input screens, or by transferring it to other services (including those provided by Partners) at the customer’s instruction.
6. To refuse use by customers who have violated the terms of service, such as by delaying payment or causing damage to third parties, or who attempt to use the Service for fraudulent or improper purposes, using information that identifies individuals, such as usage patterns, name and address.
7. To respond to customer inquiries, using information needed to provide the Service, such as the content of inquiries, billing information, the customer’s use of the Service and contact information.
8. For purposes incidental to the purposes above.

Article 4. Management of Personal Information

To keep customers’ personal information accurate and up to date, and to prevent unauthorized access, loss, damage, alteration and leakage, we take the necessary measures, such as maintaining security systems, establishing management systems and thoroughly training staff, and we manage personal information strictly.

Article 5. Disclosure of Personal Information

1. When customers ask us to disclose their own personal information, we will disclose it to them alone without delay. However, we may withhold all or part of it if disclosure falls under any of the following, and if we decide not to disclose it, we will notify the customer without delay.

  • Disclosure may harm the life, body, property or other rights or interests of the customer or a third party
  • Disclosure may seriously interfere with the proper conduct of our business
  • Disclosure would otherwise violate laws or regulations

2. Notwithstanding the preceding paragraph, we will in principle not disclose information other than personal information, such as history and attribute information.

Article 6. Provision of Personal Information to Third Parties

1. We manage the personal information entrusted to us appropriately and will not provide it to third parties without the customer’s prior consent, except in the following cases or where permitted by the Act on the Protection of Personal Information or other laws.

  1. When required by law
  2. When necessary to protect a person’s life, body or property and it is difficult to obtain the individual’s consent
  3. When especially necessary to improve public health or promote the healthy development of children and it is difficult to obtain the individual’s consent
  4. When it is necessary to cooperate with a national or local government body, or a party entrusted by one, in carrying out duties prescribed by law, and obtaining the individual’s consent may interfere with those duties
  5. When the following have been announced or published in advance:
  • That the purposes of use include provision to third parties
  • The categories of data provided to third parties
  • The means or method of provision to third parties
  • That provision to third parties will be stopped at the individual’s request

2. Notwithstanding the preceding paragraph, the following are not considered third parties:

  1. When the Service entrusts all or part of the handling of personal information within the scope necessary to achieve the purposes of use
  2. When personal information is provided as part of a business succession due to a merger or other reason
  3. When personal information is used jointly with specific parties, and the individual has been notified in advance, or can easily learn, of this fact, the items of personal information used jointly, the scope of joint users, their purposes of use and the name of the person responsible for managing that personal information
  4. Provision of personal information to Facebook’s data sharing features

Article 7. Security Measures

The Service takes thorough security measures to ensure the accuracy and safety of personal information.
We continually gather information on personal information protection and strive to keep our security measures up to date.

Article 8. Correction and Deletion of Personal Information

1. If personal information about a customer held by the Service is incorrect, the customer may request its correction or deletion through the procedure set by the Service.
2. If the Service determines that it should comply with such a request, it will correct or delete the personal information without delay and notify the customer.

Article 9. Suspension of Use of Personal Information

If a customer requests that we stop using or delete their personal information (“suspension of use”) on the grounds that it is being handled beyond the scope of its purposes of use or was obtained improperly, we will carry out the necessary investigation without delay, suspend use as appropriate based on the results, and notify the customer. However, if suspension of use would be very costly or otherwise difficult, we will take alternative measures.

Article 10. Compliance with Laws and Changes to This Privacy Policy

1. The Service complies with Japanese laws and other rules applicable to the personal information it holds.
2. This Privacy Policy may be changed without notice to users.
3. Unless otherwise specified by the Service, the revised Privacy Policy takes effect when it is posted on this website.

Article 11. Personal Information Manager

Hitohari, Mikako Yamamoto

Article 12. Contact

For inquiries about this Privacy Policy or the handling of personal information in the Service, please contact us at:
https://hitohari-official.com — Contact